1. The agreement
These terms are between Ummah Design (“we”, “us”) and the school named on the order or invoice (“you”, “the School”). They apply alongside our Data Processing Agreement, which forms part of this agreement and governs pupil and family data.
2. What we provide
A hosted, multi-tenant school platform provided as a service: a public school website, online registration, fee collection through Stripe, Zoom-linked attendance, and portals for administrators, teachers, parents and pupils, together with hosting, maintenance, security updates and support.
We may add, change or retire individual features. We will not remove a feature you rely on without reasonable notice. New capability beyond the agreed scope is quoted separately.
3. Fees
- A one-off setup fee, quoted before work begins.
- A recurring monthly fee, banded by the number of active pupils.
- Any optional services (for example a bespoke marketing website) quoted separately.
Your band is fixed by a pupil ceiling set on your account. The fee changes only when the band changes, and the band changes only when you ask us to raise the ceiling or we agree a reduction. There is no automatic recount and no mid-year uplift.
Fees are payable monthly in advance and are exclusive of VAT where applicable. Invoices are due within 14 days. We may suspend the service for accounts more than 30 days overdue, after written notice.
4. Money you collect from parents
Parent payments are processed on your own Stripe account, connected to the platform. The money is yours and never passes through us; we take no commission or application fee on it. Stripe’s own fees and terms apply to you directly, and you are responsible for the accuracy of the fees, discounts and refunds you configure.
5. Your responsibilities
- Keeping account credentials secure, and telling us promptly if an account is compromised.
- The accuracy and lawfulness of the data you enter, and having a lawful basis for it.
- Issuing your own privacy notice to families, and handling their data-subject requests as controller.
- Holding your own Zoom subscription where you use the Zoom integration, and complying with Zoom’s terms.
- Using the platform lawfully, and not attempting to access another school’s tenant or probe the service without our written consent.
6. Availability and support
We aim for high availability but do not offer a contractual uptime guarantee at this tier. We monitor the service continuously, and planned maintenance is scheduled outside UK teaching hours wherever possible.
Support is provided by email during UK working hours. We aim to respond to urgent issues (the platform is unavailable, or pupils cannot join lessons) the same working day, and to other requests within two working days.
7. Your data, and getting it back
Your data remains yours. You can export students, payments, attendance and teaching hours as CSV from the admin area at any time, without asking us. On request during your subscription, or within 30 days of it ending, we will provide a full export. After that window we delete your tenant data, subject to the retention periods in the Data Processing Agreement. We will never withhold your data over a billing dispute.
We take encrypted backups at least daily and hold them in more than one location. Backups exist for disaster recovery, not as a per-item undo service.
8. Intellectual property
We own the platform and all rights in it; you receive a non-exclusive, non-transferable right to use it for your school for the term of this agreement. This is a managed service, not a code handover. You own your own content — your website copy, images, lesson materials and school records.
9. Ending the agreement
Either party may end the agreement on 30 days’ written notice. We may suspend or end it immediately for non-payment after notice, or for unlawful use. On termination, access ends, the export window in section 7 begins, and fees already paid for the current month are not refunded.
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, goodwill or anticipated savings. Our total liability in any 12-month period is limited to the fees you paid us in that period.
11. Changes to these terms
We may update these terms, and will give at least 30 days’ notice by email of any material change. If a change materially disadvantages you, you may end the agreement within that notice period without penalty.
12. Law
This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.